IT Leader &
Technical Specialist.
Christchurch, Dorset.
IT professional with over 8 years of hands-on experience across Microsoft 365, Azure, macOS and Windows support, MDM, and service delivery. Now bringing a management background into a senior technical role at Hoburne.
8+
Years hands-on in IT,
support & managed services
M365 &
Google Workspace admin,
migration and ongoing support
MDM ✓
Mosyle certified, with experience
in JAMF and Intune
About
Microsoft. Apple. Google.
And everything in between.
Deep practical experience with the platforms and tools businesses actually run on.
Specialises in Microsoft 365 and Azure administration alongside Apple and Windows device management, with deep hands-on experience across macOS, iOS, and the full Mosyle and JAMF ecosystem. Currently providing senior second-line support across a hybrid IT environment at Hoburne, acting as an escalation point for complex issues spanning networking, cloud services, and servers. Brings a strong management background, having led a service desk team, owned SLA-driven service delivery, and managed presales and client onboarding from end to end. Combines real technical depth with the commercial awareness and leadership experience built over years of client-facing work, with a clear focus on growing back into an IT leadership role.
Experience
Hands-on support.
Service desk management.
Continuous growth.
From first-line desktop support through service desk management to senior technical support, with broad exposure at every step.
Senior IT Support Technician
- Provide senior second-line support across a hybrid IT environment, acting as the escalation point for first-line support and resolving complex incidents across networking, cloud services, servers, and end-user devices.
- Administer Microsoft Azure and Microsoft 365 environments, supporting identity, access, and day-to-day cloud operations.
- Support Windows Server (Active Directory, DNS, DHCP, Group Policy) alongside Windows 10/11 and macOS devices.
- Diagnose and resolve network issues across LAN and WAN, including VLANs, VPNs, and firewalls.
- Identify recurring issues and implement long-term solutions, contributing to IT projects, system improvements, and documentation.
Service Desk Manager
- Led day-to-day service desk operations, maintaining SLA adherence and service quality in line with ITIL principles.
- Acted as primary escalation point for complex technical and service-based client issues across the full client base.
- Took ownership of presales and sales functions: fielding inbound enquiries, generating proposals, and managing opportunities through to sign-off.
- Delivered weekly statistical performance presentations to the board, translating operational data into clear insight for senior stakeholders.
- Managed end-to-end onboarding of new customers, establishing a consistent, high-quality experience from day one.
- Oversaw all P0 and P1 incidents, conducting post-incident reviews and reporting findings directly to the board.
- Recruited, onboarded, and trained new Service Desk Engineers, overseeing professional development through regular 1:1s and performance reviews.
- Evolved into a hybrid Account Manager role, nurturing client relationships and identifying growth opportunities.
Technical Support Specialist
- Delivered 1st and 2nd line desktop support across macOS and Windows for a diverse portfolio of SME clients, resolving hardware, software, and connectivity issues day-to-day.
- Administered Microsoft 365 at medium-to-large scale: user provisioning, Exchange Online, Teams, SharePoint, licensing, and migrations from on-premise and legacy platforms.
- Managed Google Workspace environments including user administration, Gmail, Drive, and full tenant migrations.
- Deployed and administered Mosyle Fuse (Certified 2022) and JAMF Pro for Apple device management, covering enrolment, configuration profiles, app deployment, and compliance.
- Managed Intune for Windows MDM, including policy enforcement and Defender for Endpoint integration.
- Deployed and maintained endpoint security solutions including Sophos, Bitdefender, and Defender for Endpoint across client fleets.
- Managed server infrastructure across macOS, Windows Server, and Linux, including network support (UniFi, DrayTek), DNS, and DHCP.
- Maintained backup solutions including CrashPlan, BackBlaze, and Acronis, covering installation, monitoring, and client-facing management.
Media Manager & Team Leader
- Promoted to Media Manager, overseeing all social media channels, advertising campaigns, and website content.
- Previously served as Team Leader, managing staff, customer safety, and overall venue operations.
Capabilities
The tools I know.
The platforms I live in.
Deep practical experience with the platforms, tools, and workflows that keep businesses running.
Microsoft 365
Exchange Online
Teams
SharePoint
Migrations
Azure AD
eDiscovery
User Management
Google Workspace
Gmail
Drive
Migrations
User Management
Takeout
MDM
Mosyle Fuse
JAMF Pro
Intune
Apple Business
Config Profiles
App Deployment
Desktop Support
macOS
Windows 10/11
Hardware
Peripherals
1st & 2nd Line
Security & Endpoint
Defender for Endpoint
Sophos
Bitdefender
MFA
Conditional Access
VPNs
VPRs
Networking
UniFi
DrayTek
DNS & DHCP
NAT & Firewall
Backup
CrashPlan
BackBlaze
Acronis
Synology C2
Active Backup
Service Delivery
ITIL
SLA Management
Client Onboarding
Escalation Management
ISO 27001
Cyber Essentials
Education & Certifications
Formal education.
Continuous learning.
A strong academic foundation complemented by ongoing professional development.
2016 – 2018
Brockenhurst College
Information Technology Extended Diploma
Distinction* · Distinction* · Distinction
2013 – 2016
Queen Elizabeth School, Wimborne
9 GCSEs including Mathematics (B), English Literature (B), English Language (C), BTEC Internet Technology & Business (Merit), plus 5 additional GCSEs
2018 – 2026
Purple Computing: Professional Training
Mosyle Certified MDM Administrator · ITIL4 Foundations · Sophos Certified Expert · GDPR Basics · Account Management for Beginners